Code of Conduct

Code of Conduct

Learn to Live Inc. (“we”, “us”, “our” or the “Company”) is committed to creating a helpful and encouraging environment where no member feels alone. While striving to develop innovative services to better serve our users, we recognize that our member community is made up of a mixture of people from all walks of life. When people come together it can be transformative, and that is our hope. However, communication issues and unhappiness can also happen. To that end, we have a few ground rules for all users.

Follow all the Terms of Use.

Be welcoming: We strive to be a community that welcomes and supports people of all backgrounds and identities. This includes but is not limited to members of any race, ethnicity, culture, national origin, color, immigration status, social and economic class, educational level, sex, sexual orientation, gender identity and expression, age, size, family status, political belief, religion, and mental and physical ability.

Respect each other: Be courteous, kind, friendly, and helpful. Building a community means respecting and celebrating our differences as well as our similarities. Not all of us will agree all the time, but disagreement is no excuse for poor behavior and poor manners. We might all experience some frustration now and then, but we cannot allow strong emotions to turn into a personal attack. It’s important to remember that a community where people feel uncomfortable or threatened is not a productive one.

Avoid profanity:  This includes milder, religious-based oaths that may be acceptable elsewhere. We have people from all religious and cultural backgrounds, and we want to make sure that all of them feel comfortable in public spaces. If a moderator tells you that a term is disallowed on Learn to Live, even if it is a term that you did not realize was problematic, that decision is final. Additionally, slurs will be dealt with very severely, as they are also a violation of the Terms of Use.

Be careful in the words that you choose: We are a community that cares about mental health and helping others. Our community is made up of members 13-years of age and up. Be considerate of age and stage-of-life differences. Do not insult or put down other members. Harassment and other exclusionary behavior are not acceptable. This includes, but is not limited to:

  • Violent threats or language directed against another person.
  • Discriminatory jokes and language. 
  • Posting sexually explicit or violent material. 
  • Posting (or threatening to post) other people's personally identifying information.
  • Personal insults, especially those using racist or sexist terms. 
  • Unwelcome sexual attention. 
  • Advocating for, or encouraging, any of the above behavior.
  • Repeated harassment of others. In general, if someone asks you to stop, then stop.

Incorrect or unhelpful advice or recommendations: As members of this community, we are working together to support one another. Learning the tools and content alongside other members may lead to incorrect or unhelpful support from other members. Please know that if a moderator tells you that the content you have shared is incorrect or unhelpful, it is in the best interest of the community to accurately provide research-driven clinical content, even if you did not realize or intend for it to be problematic.

Do not spam: Spamming may include but is not limited to posting the same comment or query in multiple places, links without explanation or context, nonsensical messages, promotional messages, or many messages in a row.

When in doubt, report the post: If you are alarmed about another person’s immediate wellbeing or feel harmed, hurt, or bullied because of a specific comment, please report the post for review. A moderator will review your message and act accordingly. Please note that any decision by a moderator is final. Posts about self-harm or suicide are to be consider as credible. If The community is not monitored 24/7. So, in the event of a personal crisis situation, call 1-800-273-8255: This is a 24-hour confidential service unaffiliated with Learn to Live.

We highly discourage the exchange of personal information—particularly information that can be used to identify you: Identifying information can include but is not limited to your address, your email address, password, and your full name. This is for your safety! If you are asked for personal information, we highly recommend that you politely refuse and alert a moderator by either 1) flagging the message and 2) emailing us at contactus@learntolive.com.

When we disagree, try to understand why: Disagreements, both social and technical, happen all the time and Learn to Live is no exception. It is important that we resolve disagreements and differing views constructively. Please note that any decision by the moderator is final and acting in the best interest of the community. Moderators can remove or change any post at their discretion. Learn to Live also reserves the right to make any changes to its policies, practices, and content including the community code of conduct without notice.